Contact: send a precise question to the responsible team
A correction to a broken link, factual statement or translation on Koitos.org can be sent to [email protected]. Include the exact page address, the words in question and a current primary source if you dispute a factual statement. Identify the language for a translation issue. This editorial mailbox cannot inspect a player account, reset credentials, approve a payment or decide a dispute with another service.
Locate the account provider
For access, game history, promotions and payments, use the verified support route on the actual service's site. Compare the company named in its terms with the names on its payment and support pages. A phone number posted in a comment is not evidence that it belongs to that company. Open the destination manually rather than relying on an unsolicited link.
Explain one event at a time
Describe the date, time zone, action taken, last confirmed status and expected result. Include the transaction or round reference when relevant. Ask which rule or processing step explains the difference. A compact timeline is easier to investigate than several overlapping messages. Save the case number and written response. If a screenshot is needed, remove unrelated personal details.
Keep credentials private
Do not send a password, one-time code, complete card number or identity document to this guide's mailbox. If the account provider requests verification material, confirm the request and its secure route independently. A report about this site's broken link requires only the page where it appears and the unexpected destination.
Follow up usefully
Refer to the original case number and state what remains unanswered. Ask for the next expected action and its timing. Keep the applicable terms and accepted record for the organisation responsible for the account. Koitos.org cannot act as an intermediary with access to that private data.